Why Service Matters in Packaging

In fast-paced warehouse and production environments, even minor packaging disruptions can snowball into lost productivity, delayed orders, and added costs. That’s why dependable after-sales support isn’t a nice-to-have – it’s critical.

At CPS, we maintain one of the most trusted service networks in the industry, with 15 dedicated technicians covering both metro and regional locations. Whether it’s an installation, a breakdown, or a routine check-up, our team is ready to help – often within 24–48 hours.

And because we stock spare parts in both vans and warehouses nationwide, we can resolve many issues on the spot, minimising downtime and keeping your operation moving.

The Value of Responsive, In-House Expertise

What makes our service truly stand out is the expertise of our in-house team. We don’t outsource your support needs – we invest in technicians who know your business, your machinery, and your priorities.

With ongoing training and factory certifications from SIAT, Atlanta Stretch Spa, and 3M, our team can quickly diagnose and resolve issues with precision and care. Whether you’re using a new SIAT carton sealer or a legacy Atlanta pallet wrapper, you can count on us to keep it performing at its best.

And when something does go wrong? We offer 24/7 emergency callouts — because we know downtime doesn’t always happen between 9 and 5.

Building Long-Term Partnerships Through Service

Our support goes beyond fixing what’s broken. We help businesses stay ahead with tailored preventative maintenance plans designed to reduce unexpected breakdowns, extend the life of your machinery, and improve overall efficiency.

We also offer:

✅ Servicing across all major brands

✅ Easy belt and taping head replacements

✅ Ongoing access to the same technician, providing consistent service

✅ Flexible service plans that fit your needs and budget

This consistency builds trust. Many of our customers work with the same CPS technician year after year — someone who understands their operation inside and out.

CPS: Your Packaging Partner

When you choose CPS, you get more than a machine – you gain a partner committed to helping your business run smoothly, grow confidently, and respond quickly when the unexpected happens.

Our team works hard to earn your trust every day, and we’re proud to be the go-to service provider for so many Australian and New Zealand businesses.

📞 Need support or want to learn more? Call us today on 03 9474 3800

📩 Or email info@cpspackaging.com to chat with our expert team.